Shipping policy

Thank you for shopping with AquaHarbor. We are pleased to offer free worldwide shipping so customers can enjoy our bathroom organization solutions without an additional standard shipping charge.

This Shipping Policy explains our general processing, shipping, delivery, and order-tracking practices.

1. Free Worldwide Shipping

AquaHarbor provides free standard shipping worldwide on orders placed through AquaHarbor.store.

There is no minimum purchase amount required for our standard free-shipping offer unless otherwise clearly stated on the website.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery timeframe under normal shipping conditions and is not a guaranteed delivery date.

Actual delivery times may vary depending on your destination, local carrier operations, customs processing, public holidays, severe weather, transportation disruptions, address issues, or other circumstances outside our reasonable control.

3. Order Processing

After an order is successfully submitted, it may undergo payment verification, order confirmation, preparation, and fulfillment before shipment.

Customers should review their order information carefully before completing checkout.

4. Shipping Destinations

We ship to destinations worldwide where delivery services are reasonably available and where shipment is permitted.

In exceptional circumstances, we may be unable to ship to certain locations due to carrier restrictions, legal requirements, service limitations, or other logistical circumstances. If we cannot fulfill an order to the address provided, we will contact the customer where appropriate.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • Province, state, or region;

  • Postal or ZIP code;

  • Country; and

  • Relevant contact information.

If you discover an error after placing your order, contact support@AquaHarbor.store as quickly as possible.

We cannot guarantee that an address can be modified after an order has entered fulfillment or shipment.

6. Order Tracking

Where tracking information is available, it may be provided after the order has shipped.

Tracking updates may take some time to appear after a shipping label has been created or after a package has been transferred between logistics providers.

7. International Orders

International shipments may be subject to customs procedures or local import requirements depending on the destination country.

Customers are responsible for complying with applicable local laws and import requirements. Any taxes, duties, or governmental charges that apply independently of our free standard shipping offer will be handled as required by applicable law and the information provided during the purchasing process.

8. Delivery Delays

Although we aim for delivery within the estimated 7–10 day timeframe, occasional delays may occur.

Potential causes include:

  • Customs inspections;

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • High-volume shipping periods;

  • Transportation interruptions;

  • Incorrect or incomplete addresses; or

  • Events beyond our reasonable control.

If your shipment appears significantly delayed, contact our support team so we can review the available order and tracking information.

9. Lost or Damaged Shipments

If your package appears to have been lost in transit or arrives damaged, please contact support@AquaHarbor.store with your order number and relevant details.

For damaged shipments, photographs of the package and product may help us evaluate the issue more efficiently.

10. Multiple Packages

Depending on product availability and fulfillment arrangements, products from the same order may occasionally arrive in separate packages.

Separate delivery does not necessarily indicate that an item is missing.

11. Contact Us

For shipping questions or assistance with an order, contact:

AquaHarbor
3 Placid Rd
Etobicoke, ON M8Z 4A3
Canada

Email: support@AquaHarbor.store
Phone: (416) 366-8667
Website: AquaHarbor.store