Refund policy

At AquaHarbor, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days of delivery, subject to the terms outlined below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the product should generally be:

• In the same condition in which it was received;

• Complete with included components, accessories, and parts;

• Returned with its original packaging where reasonably possible; and

• Accompanied by proof of purchase or other information allowing us to verify the order.

Products that have been intentionally damaged, materially altered, misused, or returned in a condition unrelated to normal inspection may not qualify for a full refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Free Returns

AquaHarbor offers free returns for eligible products submitted within the applicable 30-day return period.

Before returning a product, please contact us at support@AquaHarbor.store. Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products to our business address without first receiving return instructions. Depending on your location and the circumstances of the return, a different return destination or procedure may apply.

3. How to Request a Return

To request a return, contact:

Email: support@AquaHarbor.store

Please provide:

• Your full name;

• Order number;

• Email address associated with the order;

• Product you wish to return;

• Reason for the return; and

• Photos of the product where relevant, particularly for damaged, defective, or incorrect items.

Once your request has been reviewed, we will provide instructions for completing your return.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.

Include your order number and clear photographs showing the issue when applicable. Our team will review the information and determine the appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

5. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for funds to appear in your account may vary depending on your bank, card issuer, payment provider, and other processing factors outside our control.

6. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@AquaHarbor.store.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or shipment. If cancellation is no longer possible, you may request an eligible return after receiving your order.

7. Exchanges

If you wish to obtain a different product, please contact our customer support team. Depending on availability and the circumstances of your request, we will provide appropriate instructions.

8. Exceptions

Certain products may not qualify for return where required for hygiene, health, safety, customization, or other reasons permitted by applicable law. Any applicable return restrictions will be communicated where relevant.

Products returned through unauthorized methods or without following the provided instructions may experience delays in processing.

9. Contact Us

For questions about returns, refunds, damaged products, or your eligibility under this policy, please contact AquaHarbor at support@AquaHarbor.store or call (416) 366-8667. You may also contact us by mail at 3 Placid Rd, Etobicoke, ON M8Z 4A3, Canada.